HP Photosmart Premium C309g-m Wireless Printing Not Working

10-11  Source: Network gathering  Views:0 

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I have a HP Photosmart Premium C309g-m running as a network printer that is not working on my Windows 8.1 laptop.  I have tried uninstalling and reinstalling the all-in-one software, which did not help (and the solution center software had issues, but a test page did successfully print), nor did the HP troubleshooting software.  
Whenever I click print nothing seems to happen, I see no document in the spooler.  I have also tried selecting the 'printer properties' only to have a pop up say the driver is not installed.  
I need help!!!!
Hi ZacharyW, and thanks for getting back to me!
I know you have uninstalled in the past, but I would like to take a bit of a different approach:
First, you'll want to uninstall the current software:
Uninstalling the Printer Software
Then, put your printer into clean boot mode:
 How to perform a clean boot in Windows
Once the computer is in clean boot mode, reinstall the software via the HP Printer Install Wizard for Windows.
Good luck and please keep me posted!
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Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.
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