IC WebClient - Emp. Resp partner function disappearing

10-11  Source: Network gathering  Views:0 

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Hi forum,
We are implementing ICWC (CRM 5.0) and have configured ERMS rule modeler for dispatching service tickets to the responsible Org. unit. When the service ticket is created the partner functions viz., Sold-to party, Emp. Resp and Resp.Grp are visible and have values. But when the service ticket is classified and click on the "Escalate" button the partner function Emp. Resp disappears and the system asks for entering the Emp. Resp partner function. The partner det. proc is assigned to the tr. type used for service ticket.
Please help to solve this error.
Regards
Shridhar
Hi,
I could solve the problem. The partner function disappearing is fine. When any agent accepting the ticket needs to click on the "reserve" button in his inbox and that particular agent will become the Emp. Resp.
Shridhar
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