Presence not appearing in Outlook 2013

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I have a user who is running Lync 2013 and Outlook 2013 (lync 2010 server/exchange 2010). The presence for other individuals shows correctly in Lync, however they all appear as white boxes in Outlook. We have tried everything from Repair, new profile, editing
some registry lines and made sure that the "Display online status next to name" option is selected. Nothing seems to work. We can attempt a complete reinstall of Office, but I'd like to look for other options before we take that route.
As a side note, we've had this happen in the past, and running Outlook with the /cleanfreebusy switch resolved it. For some reason, MSoft has decided to retire that switch in Outlook 2013.
Hi,
Please first make sure the user's Lync 2013 has installed latest update.
Which registry key did you check? The registry key related to presence is:
[HKEY_CURRENT_USER\Software\IM Providers]
"DefaultIMApp"="Lync"
and
[HKEY_CURRENT_USER\Software\IM Providers\Lync]     
"ProcessId"=dword:00002458     
"UpAndRunning"=dword:00000002
For more information, please refer:
http://blogs.msdn.com/b/rathomas/archive/2012/12/04/outlook-2013-users-are-unable-to-see-the-presence-info-in-outlook.aspx
In addition, if the domain name in the Email and IM address fields were
different than the SIP address for this contact in the Lync address book, this issue may occur. You can refer to the following blog and look at the 'Out-of-Date Outlook Contacts' section:
http://blog.insidelync.com/2013/09/lync-2013-presence-issues/
If the problem is as described in the blog, please try to correct the email and IM address in the Outlook contact and sign out and back in to the Lync 2013 client to resolve the problem.
Hope this helps.
Best Regards,
Steve Fan
TechNet Community Support
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